Author: dec

Posted: Thu Feb 23, 2012 7:38 am (GMT -7)
Topic Replies: 4

Hi there,

Not only plugins developers, but anybody which use PayPal as a seller (and maybe other similar companies too)!!

in this case the customer never appear on this forum. And this is another point in order to make a deal or not: is the customer knowed? If not, take your cautions. On the other hand, I don’t know if the person that appear on the order is really the person who make the fraud. So, caution here too: stop to publish their name or something, because we can have more problems.

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Author: dec
Subject: Taken easy with PayPal and potential "customers"
Posted: Thu Feb 23, 2012 2:40 am (GMT -7)
Topic Replies: 0

Hi NeoBookers,

Taken easy with PayPal and potential "customers". On 24 december 2011, I receive an order from PayPal that apparently are OK. PayPal never inform some suspicious thing or something else, the pay appear "instantly" and I proceed to send the registration data to the customer.

Yesterday, 22 february 2012, PayPal inform me that the client put a "not autorized use", commonly know as "chargeback" (I discover this yesterday) and PayPal hold the money (which is not the money for such order, but other money) from my account with no more explanation.

So I read and read over Internet about a new word: "chargeback", and therefore thinking that the money are lost, PayPal never refund the hold money, or in other case a miracle ocurr. This money represent more that my sales for this month, and of course I’am very sad.

So, taken easy with PayPal and potential customers:

1º When receive an order, don’t send the registration data, but contact with the buyer and ask him what user name and email address want to use. In some cases, for example, if the buyer don’t answer your mail, you "close" the order with no accept the money.

2º Read about this new word (maybe not for you, but maybe yes) "chargeback", and don’t forget in any manner that you can elegible for his kind of "problem", "fraud", "scam", or whatever you want to name. Know that a buyer have up to 180 days (you read well) in order to "chargeback" an order.

3º The problem is not the registration data (hey my friend, enjoy my no support, and of course forget to use this registration data on future plugin releases) but the money, which is taken from your PayPal account, hold by PayPal, with no questions nor explanations. In fact "chargeback" are "normal in business" and a "seller must accept this things".

4º When a "chargeback" is initiated, PayPal hold your money if you have money on your account, or put a "negative" money on your account, and then can reclaim for this using a thirdty party company dedicated to this kind of things. So don’t think you can get off the money from PayPal and forget. The "chargeback" is made, with "positive" money or "negative" money.

So taken easy with PayPal and potential customers. Ask the customer, put 1.000 eyes over the provided data, look if the name is the same that figure on the email address, contact with him and ask for some information, user name, email: try to maintain a conversation with the customer before accept the order and "get" the money. You are now advise!

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